Leasing 24/7: 24/7 Leasing consultants answer calls through a centralized call center. Level One enables your site to concentrate on the prospects in front of them. They do not have to worry about potential residents being pushed to voicemail or worse, hanging up. Additionally, after hours calls are answered by the call center. All calls are recorded for quality control and training purposes including the site staff. Our traffic from phone calls doubled since utilizing Level One. The large increase is directly related to missed after hours calls. The RealPage call center sets appointments on 60% of the calls they answer.
Service Requests 24/7: This 24/7 answering service allows requests to be entered directly into Onesite from the call center which ensures no service calls fall through the cracks.
Resident Portal: The portal allows for seamless communication with the residents. The residents have the ability to electronically pay rent, submit service requests, reserve facilities, and renew leases. Additionally it allows the community manager to electronically issue newsletters, lease forms, and communicate property events. This portal also allows applicants to see unit availability and to submit an application.